In Change Harbour’s recent survey of law firm’s key decision-makers, 91% of respondents reported price pressure in some or all areas of their business, while 79% of respondents said that they are experiencing increased demand for alternative fee arrangements with these typically including fixed fees or capped rates. It is clear that it’s no longer […]
This author has yet to write their bio.Meanwhile lets just say that we are proud thanson contributed a whooping 9 entries.
Entries by thanson
I have attached a link to the second of our series of four articles published in managing partner magazine exploring the issues of using sourcing strategies in law firms to boost performance This article addresses strategies and approaches for understanding and optimising business processes within the backoffice and service areas of law firms. To read the […]
I have attached a link to the first of a series of four articles that we have published in managing partner magazine exploring the issues of using sourcing strategies in law firms to boost performance This article addresses sourcing of processes and, in particular, discusses the degree to which legal service outsourcing (LSO) firms are […]
The UK Government has launched a beta of its GOV.UK platform, testing a single domain and consistent user experience that is planned for use throughout government. The new approach will replace the existing, the UK government portal, (Directgov) with the aim of delivering faster, more effective digital services to citizens through a much improved user […]
Gartner released their 2011 Magic Quadrant for Enterprise Content Management this week. In the paper, Gartner report that while budgets in many areas of information technology have been under extreme pressure, “enterprise content management (ECM) spending actually grew, by 5.1% in 2009 and by 7.6% in 2010. ECM software revenue alone was $3.9 billion in […]
Here is a video from the excellent TED series where Dan Pink talks about the science of motivation and illustrates a mismatch between what science has proved and how management theory is applied in the business environment. Dan Pink on the surprising science of motivation. During the lecture he argues that in highly creative, knowledge […]
In our article discussing the Technology Trends that are likely to be important for the legal market (see Technology Trends Introduction) we predicted that Telepresence will gain widespread use. To explore this more closely we discussed the opportunities that Telepresence offers with Phil Winfield, a technology consultant who has implemented the solution globally within a […]
Josh Bernhoff of Forrester has written a very interesting article entitled ‘Welcome to the Age of the Customer. Invest accordingly.’ In this he states that “Disruption is rampant, it’s hitting every single industry, caused by customers with powerful technology on their side. The question is not whether your industry will be disrupted. The question is […]
This article introduces the technology trends we predict will most impact the legal sector in the next 3-5 years. I have grouped trends that are likely to impact or contribute to the strategic needs of the industry over this period into three main themes which I will explore in more detail in subsequent articles These predictions […]
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Formed in 2011 to enable law firms to better respond to the changing legal services environment, Change Harbour delivers significant value to our law firm clients. This value is derived from years of experience in the legal sector having held a number of senior leadership and consulting positions in a variety of firms. Change Harbour consultants have real-world practical experience and a successful track record in driving change within the sector. By learning from commercial best practice, leveraging successful approaches from other industries and challenging the perceived norms within the sector, we can help our clients adapt to and benefit from the changing legal environment in the most cost effective way.