Entries by thanson

Don’t confuse legal project management with legal process improvement

In Change Harbour’s recent survey of law firm’s key decision-makers, 91% of respondents reported price pressure in some or all areas of their business, while 79% of respondents said that they are experiencing increased demand for alternative fee arrangements with these typically including fixed fees or capped rates. It is clear that it’s no longer […]

Optimising Business Process

I have attached a link to the second of our series of four articles published in managing partner magazine exploring the issues of using sourcing strategies in law firms to boost performance This article addresses strategies and approaches for understanding and optimising business processes within the backoffice and service areas of law firms. To read the […]

Prize Fight

I have attached a link to the first of a series of four articles that we have published in managing partner magazine exploring the issues of using sourcing strategies in law firms to boost performance This article addresses sourcing of processes and, in particular, discusses the degree to which legal service outsourcing (LSO) firms are […]

GOVUK development embraces modern approaches

The UK Government has launched a beta of its GOV.UK platform, testing a single domain and consistent user experience that is planned for use throughout government. The new approach will replace the existing, the UK government portal, (Directgov) with the aim of delivering faster, more effective digital services to citizens through a much improved user […]

Autonomy iManage dropped from Gartner Magic Quadrant for 2011

Gartner released their 2011 Magic Quadrant for Enterprise Content Management this week. In the paper, Gartner report that while budgets in many areas of information technology have been under extreme pressure, “enterprise content management (ECM) spending actually grew, by 5.1% in 2009 and by 7.6% in 2010. ECM software revenue alone was $3.9 billion in […]

The Surprising Science of Motivation

Here is a video from the excellent TED series where Dan Pink talks about the science of motivation and illustrates a mismatch between what science has proved and how management theory is applied in the business environment. Dan Pink on the surprising science of motivation. During the lecture he argues that in highly creative, knowledge […]

Understanding Telepresence

In our article discussing the Technology Trends that are likely to be important for the legal market (see Technology Trends Introduction) we predicted that Telepresence will gain widespread use. To explore this more closely we discussed the opportunities that Telepresence offers with Phil Winfield, a technology consultant who has implemented the solution globally within a […]

The Age of the Client

Josh Bernhoff of Forrester has written a very interesting article entitled ‘Welcome to the Age of the Customer. Invest accordingly.’ In this he states that “Disruption is rampant, it’s hitting every single industry, caused by customers with powerful technology on their side. The question is not whether your industry will be disrupted. The question is […]

Technology Trends For the Legal Sector

This article introduces the technology trends we predict will most impact the legal sector in the next 3-5 years. I  have grouped trends that are likely to impact or contribute to the strategic needs of the industry over this period into three main themes which I will explore in more detail in subsequent articles These predictions […]